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Shipping & Returns |
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| DELIVERY -
All products are subject to availability.
Products may be delivered in bud to ensure longer life.
A local delivery (TW1,TW2, TW3, TW9, TW11, TW12, TW13, TW16, KT1, KT2, KT8, KT9) charges is £3.00. Call us on 02089794600 to place an order for National and International delivery. We can arrange delivery anywhere in the UK and to over 150 countries.
Same Day Delivery to recipients on mainland UK is normally possible on flower orders received no later than 2.00 pm (GMT)(Except Valentine’s and Mother’s Day). Flower deliveries will not normally be made on a Sunday (Mothers Day only exception) or on UK public holidays.
We deliver all non-funeral orders between 8am and 8pm. School and business address opening hours are also taken into consideration by our delivering service.
Delivery to certain locations where a third party recipient is involved, such as hospitals, airports, hotels and ships, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.
It is possible to select a preferred delivery time within the order process for items selected for a funeral ceremony. This option should be used only for funeral orders. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time and that all delivery details have been confirmed as current and accurate.
If the recipient is not in when the florist calls they will either leave the flowers with a neighbour, or put a card through the recipient’s door to advise where the flowers are. The florist may put the flowers in a secure place such as an outhouse. PLEASE NOTE that the carrier is ONLY responsible for delivering to the address you quote (or to a neighbour if no one is at home) we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s).
Incorrect details provided may lead to problems or delays, so before placing your order, please ensure that you have included the full correct address details, including accurate postcode of the intended recipient and your day time contact.
PRICES -
Prices all include VAT charged at the current UK rate.
We accept payment by all major credit and debit cards.
If you are experiencing any problems processing your order / credit or debit card, please us 02089794600.
Once we receive your order we will automatically send you an email confirming your order details. This e-mail shall be directed to the email address you supplied us upon registration / order placement.
CANCELATION -
All perishable Next Day delivery goods may be cancelled up until 12pm on the date prior to delivery.
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